Shan Lawyers respects your right to privacy. We are committed to protecting your privacy. We aim to ensure that the personal information you provide to us is handled securely and confidentially.

We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). In addition to our obligations under the Privacy Act the information we hold on your behalf will usually also be subject to legal professional privilege.

Personal Information

Personal information is information from which a person can be identified or from which the identity is reasonably identifiable. This may include your contact details, such as your full name, phone number, address and email, date of birth, photographs, credit information, and your dealings with us.

Reason for collecting personal information

We collect personal information to provide you with legal services. This happens when you seek legal advice and services from us.

We collect your personal information directly from you when you are dealing with us. We may collect it from other sources, such as the internet, other parties or lawyers involved in your case or through searches. We only collect personal information which is reasonably necessary for, or directly related to our dealings with you, functions and activities.

We collect personal information through our meetings, telephone conversations, emails, and from third parties, such as regulatory authorities, using only lawful and fair means.

Protecting your personal information

We take all reasonable steps to protect your personal information in our possession, including safeguarding it from misuse, loss, unauthorised access, modification, or disclosure. Your personal information may be stored in paper form, electronic form, or both.

Use and disclosure of your personal information

We may disclose your personal information to other parties in order to provide you with legal services. This may include barristers, accountants, consultants, experts, valuers, and other individuals or organisations we trust, as well as third-party service providers, our professional advisors, insurers, IT support providers, software support providers, and other external parties who provide services in connect with the operation of our legal practice. And other parties to whom you have given consent for us to disclose your information.

Our website

We may collect general information from you as a user of our website, including your domain name or IP address, browser type, operating system, and screen resolution. This information may be used to analyse trends and optimise our website for better performance.

Our website contains links to other websites not owned or controlled by us. We do not warrant that these sites adhere to their legal privacy obligations. Users access these sites at their own risk.

Cookies

​We may, from time to time, use cookies on our website. Cookies are very small files that a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant advertisements to website visitors through third-party services.

Complaint process

If you have any complaint in relation to our privacy policy, please send in details of your complaint by email at [email protected] or you can write to us at: Privacy Officer, Shan Lawyers, PO Box 4078, McKinnon VIC 3204. We will investigate your complaint and respond within a reasonable time.

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